Content
To ensure the relevance, uninterrupted, and comfortable operation of business automation software, as well as to provide consultancy and informational services regarding accounting and working with business automation software, users are offered various online information technology support (ITS) services .
ITS packages
For the convenience of ordering, online services are grouped into ITS packages.
 |  |  |  |  |  |  |  |  |  |
|---|---|---|---|---|---|---|---|---|---|
| ITS PROF | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | × |
| ITS TECHNO | ✓ | × | ✓ | ✓ | × | × | × | × | × |
| TECH.SUPPORT | × | ✓ | ✓ | ✓ | × | × | × | × | × |
| ACCOUNTING | × | × | × | × | ✓ | ✓ | ✓ | ✓ | ✓ |
Online services
Software Update
Receiving updates for applications and information about release plans.
Hotline
Consultations with technical support specialists by phone and email.
FREDO Звіт
FREDO Звіт is an integrated service within business automation software for submitting electronic reports to government agencies, administering VAT, registering tax documents (CIT/VAT) in the ERPN, and exchanging them with counterparties.
Auditor Consultations
Personal written consultations from experts and auditors on accounting, tax, and personnel record-keeping matters, as well as assistance in drafting requests to the tax authorities.
Пактум. Контрагент
Automated filling out of counterparty cards with data from publicly available government registries.
FlyDoc
Electronic Document Exchange directly from business automation software through the electronic document exchange server PTAH.
ITS Information System
Information Resource on business automation software – guides, methodologies, manuals, consultations on software usage and legislation.
RDI Service
Updating periodic regulatory and reference information in standard application solutions.
FREDO ДокМен
Exchange of electronic documents (invoices, work completion reports, shipping documents, and other legally significant documents) with counterparties directly from business automation software without creating external intermediary files.
Lectures
Regular seminars with a review of legislation and its application in business automation software – in-person and video lecture formats.
ITS Industry-Specific
A specialized ITS service designed to support users of specific industry-specific solutions.
Cashalot
Cashalot – a service for programmatic registration of financial transactions on the fiscal server of the regulatory authority.