Ensuring the stable and compliant operation of Business Automation Software (BAS) requires more than just installation. Laws change, reporting standards evolve, and businesses need modern tools. ITS (Information Technology Support) is the comprehensive support standard that ensures your accounting system remains up-to-date and efficient.
To streamline support and maximize value, essential services are bundled into comprehensive Online Service Packages. By purchasing a package (subscription), you receive not only technical updates (releases) but also a complete toolkit for accountants and managers: from electronic reporting to expert auditing advice.
Online Service Packages
Below is a comparison of the package contents (ITS PROF, ITS TECHNO, Accounting). Each package includes a different combination of online services. Choose the one that meets your company’s needs.
 |  |  |  |  |  |  |  |  |  | UAH / year |
|---|---|---|---|---|---|---|---|---|---|---|
| ITS PROF – 15,000.00 UAH / year | ||||||||||
| ITS PROF – 15,000.00UAH / year | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | × | 15,000.00 |
| ITS TECHNO – 10,200.00 UAH / year | ||||||||||
| ITS TECHNO – 10,200.00UAH / year | ✓ | × | ✓ | ✓ | × | × | × | × | × | 10,200.00 |
| ACCOUNTING – 9,000.00 UAH / year | ||||||||||
| ACCOUNTING – 9,000.00UAH / year | × | × | × | × | ✓ | ✓ | ✓ | ✓ | ✓ | 9,000.00 |
| TECH SUPPORT – 4,500.00 UAH / year | ||||||||||
| TECH SUPPORT – 4,500.00UAH / year | × | ✓ | ✓ | ✓ | × | × | × | × | × | 4,500.00 |
ITS COMFORT
If the developer’s basic services are not enough and you require faster response times, we recommend ITS COMFORT. This package includes all the features of the PROF level, enhanced with personal support.
Package Benefits:
- Personal Consultant: Communication via phone, email, or your preferred messenger.
- Priority Response: Guaranteed response time within 16 hours.
- Remote Assistance: Quick issue resolution via remote desktop connection (TeamViewer/AnyDesk).
- Prepaid Hours: 3 hours of personal accounting consultations per month.
 •
ITS COMFORT | Price, UAH |
|---|---|
| ITS COMFORT for 3 months | 18,540.00 UAH |
| ITS COMFORT for 6 months | 35,310.00 UAH |
| ITS COMFORT for 12 months | 64,200.00 UAH |
| ITS COMFORT RETRO for 12 months | 71,680.00 UAH |
INFO
All subscriptions for the developer’s online services are available at the link BAS PRODUCT PRICING
Our service rates are available at the link PRICING
Online Services
Software Updates
The service guarantees that your accounting system always complies with current Ukrainian legislation. You receive new reporting forms, tax calculation changes, and new business tools directly from the developer.
What you get:
- Legal compliance: timely updates of forms, templates, and accounting mechanisms to reduce tax risks.
- Functionality development: access to new program features, reducing the cost of custom development.
- Error correction: prompt receipt of patches and stable software versions.
- Flexibility: ability to set up automatic updates via the Internet or download files manually.
Access conditions:
- For Basic BAS versions: free (after program registration).
- For Typical versions (PROF): included in the cost of the main ITS agreement (PROF, TECHNO, Retro) or rental agreement.
- For Industry solutions: requires activation of the “ITS Industry” service (in addition to the main agreement).
ITS Information System
This is a professional knowledge base for accountants, HR managers, and administrators. The main difference from standard legal systems is that it describes not only “what to do according to the law” but also “how to do it in the program” (with step-by-step screenshots and instructions).
What is inside:
- Accounting methods: recommendations on taxes and business transactions from the program authors.
- Service instructions: settings for FREDO (Report/DocMan), FlyDoc, Pactum.Counterparty, etc.
- Technical documentation: books and manuals for system administrators.
- Consultations: answers from auditors and experts to hot questions.
Key benefits:
- Authors are developers: Materials are written by methodologists who create the program itself.
- Theory + Practice: Every change in legislation is accompanied by instructions: which box to check or which document to create in BAS.
- 24/7 Access: The online database is always at hand.
Access levels:
- Full access: for owners of ITS PROF, Retro agreements or the “Tech.Support” package. Includes all methodological materials, consultations, and the regulatory database.
- Limited access: for the ITS TECHNO agreement. Opens access only to technical documentation on program configuration.
Hot Line
The service provides unlimited consultations on working in BAS programs and technical licensing.
Contacts:
- Typical BAS solutions (General line):
📞 (044) 222-72-10 (45) | ✉️ hotline@bas-soft.eu - Licensing issues (pin codes, protection):
📞 (044) 222-71-85 | ✉️ lic@bas-soft.eu
More details on https://portal.bas-soft.eu/applications/Helpdesc-Ukraine
Auditor Consultations
This is an opportunity to receive a written response from expert auditors on complex accounting, tax, and HR issues. Specialists will also help you correctly draft an individual request to the STS (State Tax Service) to avoid fines and get the answer you need.
Benefits:
- Risk minimization: You act according to the recommendations of professional auditors.
- Help with STS: Obtaining an Individual Tax Consultation (ITC), which protects against penalties.
- Time saving: No need to search for answers in dozens of laws.
More details on https://portal.bas-soft.eu/applications/Auditor-Ukraine
FREDO DocMen
A service for exchanging legally significant documents (invoices, acts, waybills) in electronic form. The main feature is direct integration with BAS. You send and receive documents within your accounting system, without intermediate files or exports.
Who you can exchange with:
The service works through the PTAH platform, so you can freely send documents to users of:
- FREDO DocMen
- M.E.Doc
- FlyDoc
- SOTA
Main features:
- QES (Signature): Support for signatures from all major certification centers (including free ones from the STS).
- Any files: The “Arbitrary Signing” module allows you to encrypt and send any file (PDF, Word, Excel).
- Automation: Batch processing of documents and status display (Sent/Received/Signed).
FREDO Zvit
A service for submitting reports to state authorities and registering tax invoices. The main difference from alternatives is tight integration with BAS systems. You do not waste time exporting/importing files (xml). The report is filled with data from your program with the click of a button.
Key features:
- State reporting: Submission of reports to the STS, Pension Fund, Statistics, Social Insurance Fund, and other bodies (support for “Single Window”).
- VAT and URTN: Registration of tax invoices/adjustment calculations, receiving extracts, checking the VAT account limit.
- Security: Document encryption with QES (supports keys from all major centers: STS, PrivatBank, Ukraine, Masterkey, etc).
- Control: Built-in desk audit checks (the system will warn you if the report is filled out incorrectly before sending).
RDI Service
A service that relieves the accountant of the routine work of manually updating directories. RDI Service automatically downloads current state classifiers and regulatory indicators into your BAS program.
What updates automatically:
- Finance: Exchange rates, inflation indices, minimum wage, and subsistence minimum.
- Taxes: Tax rates and fees, directories of tax inspectorates.
- Classifiers: Banks, professions, KOATUU (admin. structure), UKTZED, DKPP (products and services), grounds for dismissal under the Labor Code.
- Accountant’s calendar: Tax payment deadlines and reporting submissions directly in the program.
Access conditions:
- Free: Included in ITS PROF, Retro agreements and the “Tech.Support” package.
- Paid subscription: For users without a PROF agreement.
- For Basic versions: A preferential test period of 3 months is available (provided once).
Lectorium
Regular meetings of users with ITS methodologists and experts. The main goal is to analyze current changes in legislation and show in practice how they are implemented in BAS programs.
Пактум.Контрагент
Service for automatic creation of client and supplier cards in the BAS system. You enter only the EDRPOU code (or TIN), click the “Fill” button, and the program pulls up current data from state registers itself.
ITS Industry
This is a service for supporting “niche” programs (e.g., BAS AGRO, BAS Construction, BAS Medicine). Since these programs have complex specifics, their support is carried out directly by the developers of these solutions.